Return & Cancellation Policy

OEMParts.ng will not honoured any part purchase request which does not come with a Vehicle Identification Number.

Order cancellation is permitted on the following terms:
    - 100% refund within 24 hours of payment for the selected part
    - 100% less parts logistics cost if cancelled within 5 calendar days
    - 100% refund of any wrong part delivered where OEMParts.ng made the error
    - 100% refund/replacement for damaged parts provided such damage was caused by OEMParts.ng
    - All received parts can be returned for a refund within 15 days of receipt of such part provided they are not damaged, not used and in original pack/package

If you have already installed your part and you would like to exchange it under warranty as long as warranty is within that covered by the originating North America outlet, please email us at parts@oemparts,ng, then a representative will process your claim, and contact you within 24-48 business hours. Kindly note that logistics cost for item replacement will be charged to you.

For standard returns, please allow up to 10 business days for a refund to be completely processed after your return is delivered back to us or a cancellation request is received and approvedt
    - Up to 3 business days to check the return in.
    - Up to 3 business days to process the refund.
    - Up to 4 business days for your payment provider (credit card company, PayPal, local bank, etc.) to complete the refund.
We are not responsible for missing, damaged, or incorrect parts after 30 days, regardless of the party at fault. We are also not responsible for lost or stolen packages provided we have a delivery confirmation based on the receiving address you submitted.

We will only refund in the currency we billed you. Hence all payments made in USD will be refunded in USD where such refund is approved.

We are only able to supply parts or provide refunds on payments received at our end. All failed transactions issues must be addressed to the buyer’s bank.

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